Sustainability & Responsibility
Our Materiality Topics
Based on the assessment, SMC's material ESG issues are grouped into three priority tiers:
01Patient Safety & Quality
Patient safety and clinical quality were identified as the highest-priority material issues in SMC's materiality assessment, reflecting their critical importance to patients, regulators, healthcare professionals and the long-term performance of the business. Delivering safe, high-quality care underpins trust, clinical outcomes and SMC's role as a leading healthcare provider in the Kingdom.
Our objective is to strengthen a culture of patient safety across all facilities and continuously improve clinical outcomes through proactive risk management, evidence-based practices and the use of advanced clinical technologies.
- SMC continues to enhance patient safety through the adoption of real-time monitoring and early-warning systems that support the timely identification of high-risk patients and potential adverse events. Digital and data-enabled tools, including advanced analytics, are being introduced to support predictive risk assessment and preventive clinical decision-making.
- We place strong emphasis on staff capability and safety culture. This includes expanding evidence-based training programs, simulation-based learning and ongoing clinical education to reinforce safe practices at every stage of the patient journey. SMC also continues to strengthen its error-reporting and learning culture through the expansion of internal reporting platforms, encouraging transparency, learning and continuous improvement across all hospitals.
Our Alignment with UN's SDGs
Health is at the heart of our mission. We support SDG 3 by delivering high-quality, patient-centered care across a growing range of medical specialties.
Our focus on clinical excellence, infection prevention, patient safety programs and innovative treatment pathways ensures we contribute meaningfully to better health outcomes. In addition, our community health campaigns and early-detection initiatives increase health awareness and accessibility, supporting national efforts to reduce the burden of chronic diseases.
CSR Activities & Campaigns
At SMC, our commitment to caring for people extends well beyond the walls of our hospitals. Corporate Social Responsibility (CSR) forms an essential part of how we contribute to the well-being of the communities we serve. Our CSR strategy focuses on advancing public health, supporting vulnerable groups, promoting medical education and strengthening community resilience, fully aligning with the national priorities of Saudi Vision 2030. We recognize that healthcare providers play a vital societal role, not only by delivering high-quality clinical care but also by promoting healthier lifestyles, improving access to health information and creating long-term social value. Guided by our Social Responsibility pillar, we design programs that respond to real community needs and help reduce future health burdens in the Kingdom.
Our CSR initiatives are built around three themes:
Promoting health awareness and preventive care is central to SMC's community engagement approach. We actively support public education initiatives that encourage early diagnosis, healthy lifestyles and informed health choices, recognizing that prevention plays a critical role in reducing long-term healthcare burdens.
Throughout the year, SMC delivered and participated in a wide range of health awareness campaigns, including World Patient Safety Day, during which SMC employees engaged with patients and provided education and awareness materials — in alignment with national and international health observances. These included initiatives focused on diabetes, heart health, glaucoma, Parkinson's disease, breast cancer and women's health, as well as participation in World Health Day and World Nursing Day activities. We also hosted free screening and awareness events in collaboration with government entities, educational institutions and community organizations.
By engaging directly with the public through campaigns, workshops and outreach events, we help individuals take proactive steps towards better health while supporting broader efforts to strengthen preventive healthcare across the Kingdom.
SMC contributes to community resilience through programs that address social needs, encourage volunteerism and support national solidarity initiatives. A key focus of this work is our ongoing commitment to blood donation campaigns, which play an essential role in strengthening national blood reserves and supporting emergency and specialized medical care.
During the year, SMC organized and supported multiple blood donation drives in partnership with government bodies, universities, private sector organizations and charitable institutions. These initiatives included participation in national campaigns, collaboration with corporate partners and outreach activities hosted at SMC facilities and external locations.
In addition to blood donation efforts, our teams actively participate in community outreach programs targeting underserved groups and local communities. Employee volunteering initiatives further reinforce a culture of social responsibility, enabling our workforce to contribute time and expertise to causes that align with our values. Through these actions, SMC supports a more inclusive, compassionate and connected society.
We believe that sustainable healthcare depends on both skilled professionals and informed communities. As part of our CSR commitments, SMC invests in educational initiatives that promote health literacy, inspire future healthcare professionals and support knowledge sharing.
Our activities include hosting school and university students for educational visits, delivering health education talks, and participating in national forums and exhibitions focused on healthcare innovation and awareness. We also collaborate with academic and medical institutions to support training, professional development and capacity-building initiatives.
By engaging with students, educators and the wider community, SMC helps foster long-term healthcare capability while promoting greater understanding of key health topics and career opportunities within the sector.
